What is error 0x0000003b and how to fix it
During the operation of the computer, errors can occur, one of which is 0x0000003b. The message code indicates a failure in the system controllers and improper component access to RAM. The Blue Screen of Death can occur in Windows 7 for a number of reasons that need to be addressed sequentially.
The blue screen of death is really a global problem on any computer. Its appearance always confuses any user, because the displayed text is very difficult to understand. But if you analyzed the information in the BSOD and found the System_Service_Exception crash (error code 0x0000003b), it is likely that you will fix this stop error even without reinstalling Windows (8/7/10).
Probable causes of error 0x0000003b?
Solution to 0x0000003b problem in Windows 7?
What to do with Blue Screen of Death?
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Probable causes of error 0x0000003b?, Solution to 0x0000003b problem in Windows 7?, How to fix the error in Windows 7?.
Probable causes of error 0x0000003b?
This 0x0000003b error is so widespread that Microsoft has officially started an investigation within the operating system. We managed to discover the root cause of the blue screen of death. It turned out to be several of the more important Win32k.sys and IEEE 1394 drivers, or rather an error initializing their buffer. Its conflicts and cause the main problems with RAM in the computer.
1.- Incorrect installation of the AMD or NVIDIA video driver. The problem is causing the system component atikmdag.sys to fail.
2.- Problems with the kernel of the operating system NT OS kernel. This affects the crash in ntoskrnl.exe.
3.- An error in the operation of the Internet transfer control protocol is associated with the tcpip.sys file.
Solution to 0x0000003b problem in Windows 7?
Basically, this error torments Windows 7 users with 64-bit bit depth and reports problems in running RAM. There are two reasons for this: a physical malfunction of the RAM modules installed in the PC or a failure in one of the system controllers (Win32k.sys, IEEE 1394). There are also several special cases, which we will also consider below.
The solution to the 0x0000003b problem in Windows 7 x64 is to perform several steps in sequence:
1.- Apply the patch in Windows.
2.- Working with the automatic resolution of Windows problems.
3.- RAM diagnosis.
4.- Updating the operating system and drivers.
5.- Establish the boot configuration of the operating system.
6.- Diagnosis of storage media.
7.- Scan for viruses.
8.- Reinstall the OS.
How to fix the error in Windows 7?
A.- Work with Windows troubleshooting?
Installing the KB980932 update will automatically find and fix the blue screen of death issue. Microsoft has released a special component that addresses this problem. To install you need:
A.1.- Download the file.
A.2.- Run the file, specify the unpacking location, wait for the process to finish.
A.3.- Open a component in .exe format, wait for the installation to complete.
B.- Apply the patch "Stop 0x0000003b Win32k.sys"
Visit Microsoft's page for code 0x0000003b - support.microsoft.com/en-us/kb/980932. Here you can find a lot of useful information about the possible causes of the problem. At the top of the site, a "Patch Download Available" file will be offered to download (but may be spelled differently). It is this patch for Win32k.sys that the company recommends installing to fix the blue screen. Download and install this update only if the error code is exactly 0x0000003b. In other cases, they won't help you.
You can fix the error by installing an official patch from Microsoft. It is necessary:
B.1.- Go to the official Microsoft site.
B.2.- At the top of the page, click the Update available link.
B.3.- Wait for the component to download, complete the installation.
C.- How to diagnose ADR?
In cases where system_service_exception appears at the beginning of your operating system startup, you have to consider the RAM itself (your board). Open your computer and take out the plates one by one, if there are several. Perhaps one of them by chance stopped working. If this helped then it is worth changing the non-working RAM bar.
The old method is also worth trying: remove the battery (tablet) from the motherboard, pull all the cables and contacts, reconnect the boards. And it won't hurt to clean all of the dust one more time.
The RAM Diagnostic Tool helps you find, identify, and fix RAM-related errors. To perform a verification:
C.1.- Press the keyboard shortcut Win + R ...
C.2.- Enter mdsched in the window that appears.
C.3.- Select "Check and restart (recommended)".
C.4.- After the restart, a blue window will appear with verification options, click on "Normal" with the default cache.
MemTest86 Contrary to what some test software does, MemTest86 has several peculiarities that we must take into account when using it and also before we get to it.
First of all, it is not used under any operating system, but is loaded from a CD or USB through UEFI, so the program is able to check all the available memory of our system. This is an advantage over any Windows software, since the memory in use cannot be tested for obvious reasons.
As we can see, the only really necessary requirement is that our motherboard has UEFI and not BIOS, since otherwise we would have to use the V4 version of the same program.
Keeping this in mind and meeting the simple requirements that any PC from 7-8 years old should have, we will explain how to create a bootable USB with MemTest86.
TO DOWNLOAD MemTest86
D.- OS and drivers update
To update the drivers automatically, it is recommended to install the Driverpack Solution utility
You can also use third party programs. For example, I use one of the best programs for this: DriverPack Solution. A rather playful program that scans the system itself and offers an online update or download the full driver package.
DriverPack install drivers for free and fix problems with any device
Virus attacks can damage your computer's operating system and leave you no choice but to restore. But the restoration can lead to other problems, such as the malfunction of some peripherals due to the lack of drivers. In this case, DriverPack Solution will be of great help to you.
DriverPack Solution is a program that is responsible for analyzing your system and automatically installing the necessary drivers, which avoids the annoying task of searching for them on the Internet. Its use is very simple and does not require installation. Just double-click on its executable file to start analyzing your computer. After the analysis, it suggests the drivers to install. You can install them with a single click or enter Expert Mode to install only the ones you think are convenient.
TO DOWNLOAD DriverPack Solution
D.1.- Go to the official Microsoft website.
D.2.- At the bottom of the page, find the automatic update component 294871.
D.3.- Download and install the system element.
E.- Configure system boot
The system startup settings can help solve a number of problems that arise when running Windows. This is accomplished by diagnosing each time the operating system starts. To complete the setup.
E.1- Use the keyboard shortcut Win + R, execute the command msconfig.
E.2.- Go to the "General" tab, click on the "Diagnostics start" option, confirm the changes.
E.3.- Restart the computer and wait for the diagnostics to finish..
D.- Hard drive diagnostics
The appearance of the "blue screen of death" may be associated with a malfunction of the storage media. For example, a hard drive or external. Diagnostics will identify problems and help solve them. To check, you need:
D.1.- Go to the Explorer, on the left click on the "My Computer" tab.
D.2.- Select the disk you want to verify, right click.
D.3.- Go to "Properties", expand the "Service" section.
D.4.- In the "Search for errors" window, click Check, wait until the end of the diagnosis and follow the instructions.
E.- Scan for Viruses
Malicious code activity can adversely affect the functioning of system components, up to the complete termination of the functionality of Windows elements. To scan the operating system for viruses, you need:
E.1.- Download and install the healing utility. For example, Dr.Web Curelt! .
E.2.- Perform a complete analysis of the system.
E.3.- After scanning, quarantine the infected files or follow the application's recommendations.
E.4.- Restart your computer, install antivirus with real-time monitoring.
F.- Reinstall the OS rollback
This procedure will save us in situations where an error occurred after installing a program or driver. You can restore your system in a number of ways, from using the system utility to booting into the recovery environment.
Reverting the operating system will help return your computer to its original state, when "blue screen of death" issues have not yet arisen.
Important! When performing a system restore, you must create a checkpoint or transfer all important files to other media, since a malware check has been performed.
F.1.- Open the start menu.
F.2.- Search for the system "Restore system", execute.
F.3.- In the window that appears, click on Further ..
F4.- Select a system restore point.
F.5.- Confirm and accept the risks in the warning window.
Conclusion on the error 0x0000003b
"Blue screen" appears due to user carelessness. You should install drivers from reliable sources and only for the equipment used in your computer. It is necessary to use antivirus software and periodically update the system to avoid future interruptions.
When connecting a new device, you must remove the driver from the dismantled computer, and after connecting another, install the necessary software by downloading it from the manufacturer's official website.
"STOP error 0x0000003b" in Windows 7/8/10 (x32, x64) can be solved with some simple updates and third-party utilities. However, in extreme cases, resort to a complete reinstallation of Windows. The main thing is to use clean sets. Hope you found a solution for yourself, and in the comments, check which one. Thank you.
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What is error 0x0000003b and how to fix it .-